Turning One Support Request into a Guide for the Next Person
How I changed one development setup fix into a simple guide that another person could use.
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#ProblemSolving
4 posts
Setting Safe Limits Before Moving Internal Bots to the Cloud
How I chose network access and isolation when moving internal bots from a small office computer to the cloud.
Read articleTurning an Unclear Request into a Clear Work Plan
How I changed a general request into clear needs, a smaller scope, and a step-by-step release plan.
Read articleWhat to Check Before Choosing a Solution
Why I check the scope, owner, and safety rules before I compare solutions to a hard problem.
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